PRIVACY NOTICE
In accordance with the provisions of the Federal Law on the Protection of Personal Data held by Private Parties, the Regulations of the Federal Law on the Protection of Personal Data held by Private Parties and the Guidelines of the Privacy Notice published in the Official Gazette of the Federation on January 17, 2013 (collectively, the "Law") and other applicable provisions, the Company (a term defined below) wishes to inform the User of the domains or websites www.flyacross.com (hereinafter, the "User"), its Privacy Notice regarding the processing and protection of the personal data of those persons who voluntarily communicate, including but not limited to, through email, by telephone or any other electronic, oral or written means with the Company, fill out forms in which personal data is collected or enter the website and/or mobile application mentioned herein, if this involves the communication of their personal data.
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RESPONSIBLE FOR THE PROTECTION OF PERSONAL DATA.
SERVICIOS AÉREOS ACROSS, S.A. DE C.V. is a Mexican company, as well as all its subsidiary and affiliated companies ("Company"), that has its registered office located at Calle 6, Lote 53, Hangar 14, San Pedro Totoltepec, Toluca, Estado de México, Mexico C.P. 50226, telephone number 56623100 and email ventas@flyacross.com.mx. The Company shall be responsible for the use and protection of your personal data, in that regard and in accordance with the legal obligations established in the applicable legislation, through this Privacy Notice, data owners are informed of the information that is collected from them and the purposes that will be given to said information.
2. PROCESSING AND PURPOSE OF PERSONAL DATA
The Company will have access to your personal data arising from the existing contractual or commercial relationship, exclusively, and this data shall always be kept private. In this regard, we inform the User that his personal data shall not be shared with any authority, company, organization, or person other than us, and it shall be used exclusively for the purposes indicated.
The personal information provided by the User shall be used only to provide the Services offered by the Company through the different means of information and any related to the services requested.
3. PERSONAL DATA COLLECTED.
For the purposes of this Privacy Notice, personal data shall be understood as any information that is collected concerning identified or identifiable natural or legal persons; and by User, any identified or identifiable natural or legal person who communicates his personal data through the website or mobile application mentioned herein, which may include, but is not limited to, i) through email; ii) filling out forms by which personal data are collected; (iii) participation in campaigns; (iv) profiling; v) use of chats and forums; vi) publication of images and other content; and vii) in general, the use of any current service of the website or mobile application that involves the communication of your personal data or any means of communication that the Company uses in a usual way for communication.
The information and personal data that we collect from the User shall be used for the purposes of the contractual or commercial relationship that will be maintained with the Company, as they are necessary to establish the relationship with the User, as well as to address the services and/or orders requested.
To carry out the purposes described in this Privacy Notice, we shall use the following personal data:
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Full name
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Company where you currently work
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Email
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Current address
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Telephone number
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User name in any of the social networks in which you participate
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Gender
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Profession
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Nationality
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Corporate information of the Company you represent.
In addition, the Company may collect the following information and/or documents, as well as any other information it deems necessary:
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Federal Taxpayers’ Registry (RFC)
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Account number or bank CLABE
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Full name of the account holder
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Bank account statement
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Unique Population Registration Code (CURP)
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Social security number
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Opinion on compliance with tax obligations
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Opinion on compliance with social security obligations
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Corporate documents
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Valid official identification
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Proof of address
The Company informs the User that it is active on social networks, such as Instagram, Facebook, and Twitter. The processing of the User's data who becomes a follower of the Company's official pages shall be governed by the conditions set out in the terms and conditions of the corresponding social network, since any data that the social network requires to be collected is the responsibility of the latter and not of the Company, therefore, it is recommended to access the privacy policy and conditions of use of the afore-mentioned pages or, where applicable, of the social network itself, to know the information arising from the processing of personal data and especially the conditions and purposes for which the data that is part of the User's profile will be used.
4. MEANS TO LIMIT THE USE OR DISCLOSURE OF PERSONAL DATA.
The Company has all the control and security measures in place for the processing and protection of the personal data provided by Users. All such personal data shall be processed only by the Company's personnel, unless the Company is subject to compliance with judicial or administrative procedures and such data is required.
5. TRANSFER OF PERSONAL DATA
The Company shall have the right to disclose and transfer your personal data provided by users to its subsidiaries, affiliates, or related companies, as well as to those that are required by a competent authority or legal provision, without prior consent of the owner.
The Company may transfer your personal data to third parties commercially or contractually related to the Company; if it is necessary to comply with the purposes described in this Privacy Notice.
Therefore, the Company may transfer your personal data to the following entities:
The Company's affiliated companies and subsidiaries.
Third-party service providers for the fulfilment of the legal obligations acquired by the Company.
Commercial partners with whom Legalario carries out agreements or contracts focused on the development of new services.
Third parties who request employment references from former employees of the Company.
Third parties arising from a corporate restructuring, including: (i) spin-offs, (ii) mergers, (iii) consolidations, sale, liquidation, or transfer of assets.
Other transfers provided for in the Law.
Third parties and entities receiving personal data assume the same obligations and/or responsibilities of the Company in accordance with what is described in this Privacy Notice. The Company shall ensure that such third parties maintain adequate administrative, electronic, technical, and physical security measures to safeguard your personal data, and that such third parties use your personal data solely and exclusively for the purposes for which they were contracted and in accordance with this Privacy Notice and the Law.
6. USE OF THE INFORMATION
The Company states that it does not sell or rent personal data to any third party unrelated to it, but may use the personal data provided for statistical and marketing purposes, with the prior consent of the owner of the personal data.
7. WEB SITE CONTENT.
All content on the Company's website is intended to provide visitors with ease of access to the services offered by the Company; however, this does not guarantee that the information described on the website satisfies the accuracy or veracity that its visitors may require. The information stated on the website shall not be considered as making a contract offer for the client.
If the client requires more detailed information, such as quotes or requests, he may make an enquiry through the means indicated on such website. Any proposal, comment, or information that the client sends to the Company regarding the services offered on the site shall not be considered as any obligation towards the client.
The website may contain hyperlinks that, if used by users, will be transported to other websites outside the Company. The personal data that may be provided in such cases shall not be the responsibility of the Company, and is at the user's own risk.
8. ACCESS, RECTIFICATION, CANCELLATION OR OPPOSITION RIGHTS ("ARCO RIGHTS").
The Company has an information base that is subject to the legal provisions provided for in the Law, based on this, when you request a query, service, or product from the Company, it shall request your authorization for the use of your personal data ("ARCO Rights"), and in this regard, it shall make available to you a procedure to request any change, modification or cancellation that you wish to make on them.
The User always has the right to know what personal data we have; what we use it for and the conditions of use we give it (Access). Likewise, it is the User's right to request the correction of his personal information if it is outdated, inaccurate or incomplete (Rectification); In addition, you have the right to have your information deleted from our records or databases when you consider that it is not being used properly (Cancellation); as well as to oppose to the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights.
The owner of these personal data, by himself/herself or through a legal representative, shall be the only ones authorized to exercise his ARCO Rights.
To exercise any of the ARCO rights, the respective request must be submitted through the website: www.flyacross.com, to the following telephone number 56623100, or if the User wishes, he may do so in person at our offices located at: Calle 6, Lote 53, Hangar 14, San Pedro Totoltepec, Toluca, Estado de México, México C.P. 50226. We request that you accompany these Rights with a copy of your valid official identification.
9. AMENDMENTS TO THIS PRIVACY NOTICE.
Hereby, the Company reserves the right to make any type of change or update this Privacy Notice to always be on the perimeter of legislative amendments and internal policies.
It is worth mentioning that, at any time, the User may revoke his consent for the use of his personal data. Likewise, the User may revoke the consent that, where applicable, he has granted us for the processing of his personal data.
In addition, the User must consider that, for certain purposes, the revocation of his consent shall imply that we will not be able to continue providing the service he requested, or the termination of his relationship with us.
To revoke the consent that the User grants hereby, or to limit its disclosure, the respective request shall be submitted through the website: www.flyacross.com, to the following telephone number 56623100, or if the User wishes, he may do so in person at our offices located at: Calle 6, Lote 53, Hangar 14, San Pedro Totoltepec, Toluca, Estado de México, Mexico C.P. 50226.
Likewise, you may request information to know the procedure and requirements for the revocation of consent, as well as limit the use and disclosure of your personal information.
In any case, the response to the requests shall be announced within 2 (two) weeks.
10. VIDEOTAPED AREAS.
The Company may make video recordings in common areas of the people who visit its facilities and domicile. The images and sounds collected by means of Video Surveillance cameras shall be used for security purposes.
11. USE OF COOKIES.
To ensure that the Company's website or mobile application is being properly managed and to enable better navigation, cookies may be used. A cookie is a file that is downloaded to the user's device when accessing certain web pages to store and retrieve information about the navigation that is carried out from that device.
12. PROVISIONS.
Based on the Law, all information and personal data provided are subject to the provisions of such law, as well as to other federal and local provisions. If the judicial or administrative authorities make a formal request regarding these personal data, the Company shall provide this information in accordance with the provisions thereof.
13. ACCEPTANCE OF THE PRIVACY NOTICE.
This Privacy Notice constitutes a valid agreement between the user and Legalario, if the user uses the Company's Services, it means that he has read, understood, accepted, and consequently agreed to the terms of such Privacy Notice. If the User does not agree with the terms of this privacy notice, he shall not provide any type of information, or use the Services or any type of information related to this website or its mobile application.
In accordance with the Law, the simple fact of not stating opposition when reading this Notice shall be understood as your acceptance of the terms thereof.
14. DOUBTS OR COMPLAINTS.
The Company makes available to the user the contact email: ventas@flyacross.com.mx, in the event of any complaint or doubt regarding the Services. Likewise, the User may send his doubt or complaint to the Company's domicile located at Toluca International Airport, Calle 6, Lote 53, Hangar 14, San Pedro Totoltepec, Toluca, Estado de México, México C.P. 50200.
The Company acknowledges that the website or mobile application may have failures, therefore, if any occur on this site, you must report them by sending an email to the following address: ventas@flyacross.com.mx
15. REPORTS.
If the User considers that his Right to Personal Data Protection has been subject to improper processing or contrary to the provisions of the Federal Law on the Protection of Personal Data held by Private Parties and its Regulations, he may file a report or complaint with the National Institute of Transparency, Access to Information and Protection of Personal Data (INAI), for more information:
- Contact the toll-free telephone service Tel INAI 01 800 835 43 24. The hours of operation are from 09:00 a.m. to 6:00 p.m., Monday to Thursday and Friday from 09:00 a.m. to 3:00 p.m. central time; or
- Visit the following link: http://www.ifai.org.mx
16. DATE OF LAST UPDATE: August, 2024